With you 24/7 when a claim arises
Report your claim quickly and let our experts support you at every step.
Report the claim
Reach us by phone, WhatsApp or email; have your policy number ready.
Prepare required documents
Gather documents for your claim type; missing items may delay the process.
Follow expert / file assessment
The insurer reviews the claim; an expert may be assigned and the file is assessed.
Follow compensation / payment
The approved amount is paid or repair begins at a contracted service.
How to report a claim
You can report your claim by phone, WhatsApp or email. With your policy number, date of loss and a brief summary, we register your file quickly. In emergencies, ensure safety first, then contact us as soon as possible.
Information required when reporting
- Date of loss
- Policy number
- Place of loss (district / city)
- Number of vehicles involved
- Damaged vehicle plate, make and model
- Fault ratio if known
- Contact person name, surname and phone
- Claimant name, surname and phone
- Claimant full address
- Repairer full address
- Repairer phone
- Estimated damage amount
After reporting by phone, an approved accident report and related documents may need to be submitted to the insurer when required.
Expert process
Depending on the type of loss, the insurer may assign an expert or proceed with document review. The expert assesses scope and amount and may request additional documents or inspection. The process follows policy terms and the nature of the claim.
Compensation process
Once assessment is complete, the approved amount may be paid or settled via contracted repair. File completion time may vary by claim type, documentation and the insurer’s review process. We aim to keep you informed at each step.
Documents required for your claim file
For faster processing, submit complete information and documents according to your claim type. Our team guides you throughout the file process.
- Accident report form
- Policy details
- Vehicle registration / ID information
- Damage photos
- Repair / service details
- Additional documents for death, injury or disability cases
Additional documents may be requested depending on the type of claim.
Required Documents by Branch
Auto & Casco
- Policy number
- Vehicle licence & driver licence
- Accident report
- Damage photos
Home & Quake
- Policy
- Damage photos
- Fire/police report (fire, theft)
- List of damaged items
Health
- Policy
- Invoices & prescriptions
- Discharge / medical report
- Test results
Business
- Policy
- Damage photos
- Official report
- Damage & stock list
Personal Accident
- Policy
- Accident report
- Hospital report / discharge
- Inheritance certificate (death)
Travel
- Policy
- Medical report & invoices
- Airline report (lost baggage)
- Passport / ticket